We love it when you love our products!
However, if the product is not satisfactory, we are happy to arrange for a new one to be sent or consider a return, within certain conditions.
Return policy exemption
Our return policy does not apply to purchases of our products on Amazon.com. Any products bought on Amazon come under Amazon’s return policy.
Our policy lasts 12 days. If 12 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned and refunded. These include:
* Gift cards
* Downloadable software products and services
In certain situations, we are unable to grant a refund. These include
* Products with obvious signs of use
* Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 12 days after delivery
Return / Refund process
– If you wish to return a product, please contact us via fissosworld.com.
To complete your return, we require a receipt or proof of purchase.
– Shipping : For certain products, we use a third-service provider, who directly ships our products to you. Please do not send your purchase directly back to them, but contact us for how to proceed. This does not apply to purchases of our products on Amazon.
Once your return is received and inspected, we will send you an email to notify you that we / 3rd party provider have/ has received your returned item. We will also notify you of the approval or rejection of your refund.
– If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account, your bank and your credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via fissosworld.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via fissosworld.com. We will inform you where to send the defective product for the fastest exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact us via fissosworld.com, as return shipping addresses vary depending on products.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions about our return policy, please be in touch via fissosworld.com.